The Night Manager is responsible for all hotel operations during overnight shift hours, focusing on front office operations, night auditing, guest and hotel safety/security and generally ensuring a professional and high-quality service at all times. Duties include communicating with all managers, coordinating resort departments in the absence of supervisory personnel, responding to guest complaints and emergencies, greeting guests and VIPs, supervising nightly housekeeping and food & beverage activities, and preparing reports for management decision-making.