About SVG

ClearHarbor Forecaster/Scheduler The Forecaster/Scheduler analyzes trends, predicts workloads, and creates schedules to ensure the right people are in the right place at the right time. This role directly supports service levels, operational efficiency, and overall business performance. Key Responsibilities • Generate short-term and long-term workload forecasts. • Create and manage staff schedules based on business demand. • Analyze real-time and historical trends to adjust staffing needs. • Identify risks to service levels and recommend staffing solutions. • Support workforce management reporting, staffing reviews, and planning meetings. • Prepare client billing and invoicing as needed. What We’re Looking For • Strong analytical and problem-solving skills. • Advanced Excel skills and comfort working with data. • Experience in a call center or production environment. • Strong attention to detail and ability to spot trends. • Ability to work under pressure and meet tight deadlines. • Excellent communication and organizational skills. • Professional interaction with clients and Corporate Office. Why This Role Rocks • Leadership opportunity to make a real impact. • Direct influence on service performance and business results. • Develop highly valuable workforce planning skills. • Be part of a fast-paced, strategic team. • Work at the core of operational decision-making. Grow With Us! Send your cover letter and resume to: recruitment@clearharbor.com Subject line: Application for Forecaster/Scheduler Application Deadline: February 2, 2026