About SVG

Job Title: Duty Manager (SKB) Company: LIAT (2020) Limited Department: Operations Reports To: Regional Manager Location: St. Kitts About LIAT (2020) Limited: LIAT (2020) Limited is an innovative and dynamic start-up airline committed to connecting the sub-region with the rest of the world. We are focused on delivering affordable, efficient, and reliable travel solutions while prioritizing passenger safety, comfort, and exceptional customer service. Our operations are guided by the LIAT 2020 General Operations Manual and industry best practices to ensure safety, compliance, and operational excellence. Job Summary: The Duty Manager plays a critical role in ensuring the smooth, safe, and efficient operation of LIAT (2020) Limited’s airport activities during assigned shifts. This includes coordinating ground services, managing staff, resolving operational disruptions, and upholding regulatory compliance. The ideal candidate is a proactive leader with strong decision-making skills and a passion for delivering exceptional service in a fast-paced aviation environment. Key Responsibilities: Oversee daily airport operations including check-in, boarding, baggage handling, and aircraft turnaround Act as the primary point of contact for all on-shift airline operations Coordinate with ground handling agents, security personnel, and air traffic control Ensure compliance with aviation safety and security regulations Respond to irregular operations (delays, cancellations, diversions) and implement contingency plans Supervise and support frontline staff, ensuring adherence to service standards Monitor passenger flow and resolve customer service issues promptly Maintain operational logs and incident reports for management review Liaise with flight crews and dispatch to ensure timely departures and arrivals Conduct shift briefings and staff performance evaluations Support emergency response procedures and drills Qualifications, Experience, and Skills: Bachelor’s degree in Aviation Management, Business Administration, or related field (preferred) Minimum 3–5 years of experience in airline or airport operations Strong knowledge of IATA, ICAO, and local aviation regulations Excellent leadership and team coordination abilities Effective communication and interpersonal skills Ability to remain calm and decisive under pressure Proficient in airport management systems and Microsoft Office Suite Willingness to work rotating shifts, weekends, and holidays Benefits: Competitive remuneration package Opportunity to shape the strategic future of a revamped regional start-up airline Exciting, collaborative, and innovative work environment Note: This is a description of the job as it is presently constituted. In order to support the company’s efforts to attract and retain the ideal incumbent to perform the duties, it is normal practice to periodically review job descriptions for current and accurate relevancy. The review process is a collaborative effort involving the position supervisor and the employee performing the job. LIAT (2020) Limited reserves the right to make reasonable changes to your job description, commensurate with the company’s objectives and your grade, after consultation.