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Duty Manager (EIS) Job Title: Duty Manager (EIS) Company: LIAT (2020) Limited Department: Airport Operations Reports To: Regional Manager Location: British Virgin Islands About LIAT (2020) Limited: LIAT (2020) Limited is an innovative and dynamic start-up airline on a mission to connect the sub-region with the rest of the world, disrupting the regional aviation industry by providing affordable and efficient travel solutions. Committed to delivering a seamless and exceptional flying experience, we prioritize sustainability, safety, and profitability. We are seeking a Duty Manager (EIS) to join our team and oversee airport operations during assigned shifts. Our Company Culture: Recognising that our employees have choices, we place a strong emphasis on creating and maintaining a positive working culture. Our company thrives on a friendly and informal work environment where everyone, regardless of their position, is treated with respect and consideration. As a Duty Manager, you will play a crucial role in supporting this collaborative and people-focused culture. Job Summary: LIAT (2020) Limited is seeking a qualified, team-oriented Duty Manager (EIS) to oversee airport operations during assigned shifts, ensuring smooth, safe, and efficient activities. The Duty Manager coordinates ground services, manages staff, resolves operational disruptions, and upholds regulatory compliance while delivering exceptional customer service. Key Responsibilities: Airport Operations Oversight: Supervise daily airport activities including check-in, boarding, baggage handling, and aircraft turnaround. Operational Coordination: Act as the primary point of contact for all on-shift airline operations; liaise with ground handling agents, security personnel, and air traffic control. Regulatory Compliance: Ensure adherence to aviation safety and security regulations, company policies, and industry standards. Irregular Operations Management: Respond to delays, cancellations, and diversions; implement contingency plans to minimize disruption. Staff Supervision: Lead and support frontline staff, ensuring adherence to service standards; conduct shift briefings and performance evaluations. Customer Service: Monitor passenger flow and resolve customer service issues promptly. Communication with Flight Crews: Liaise with flight crews and dispatch to ensure timely departures and arrivals. Reporting: Maintain operational logs and incident reports for management review. Emergency Preparedness: Support emergency response procedures and participate in drills. Qualifications, Experience, and Skills Bachelor’s degree in Aviation Management, Business Administration, or related field (preferred) Minimum of 3–5 years’ experience in airline or airport operations Strong knowledge of IATA, ICAO, and local aviation regulations Excellent leadership and team coordination abilities Effective communication and interpersonal skills Ability to remain calm and decisive under pressure Proficiency in airport management systems and Microsoft Office Suite Willingness to work rotating shifts, weekends, and holidays Benefits Competitive remuneration package Opportunity to shape the strategic future of a revamped regional start-up airline Exciting, collaborative, and innovative work environment Note This is a description of the job as it is presently constituted. To attract and retain the ideal incumbent, job descriptions are periodically reviewed to ensure relevancy. The review process involves the position supervisor and the employee. LIAT (2020) Limited aims to reach agreement on reasonable changes but reserves the right to make adjustments to job descriptions commensurate with company objectives and grade, after consultation. This version mirrors the Accounts Assistant format exactly, but filled with the Duty Manager (EIS) content. Fay, would you like me to also prepare a shorter “executive-ready” summary version (bullet points only) for leadership review, while keeping this full version for HR and recruitment?